Strukturelle Dissensmarkierungen in interkultureller Kommunikation: Analysen deutsch-dänischer Verhandlungen

The study shows that, contrary to received thinking on the point, intercultural communication is not necessarily problematic. Micro-analyses of authentic dissent sequences show that, despite their national, cultural, and linguistic differences, participants in German-Danish negotiations are capable of mastering even potentially problematic sequences. This points the necessity for a more differentiated approach to the field of intercultural communication if justice is to be done to the complexity of the subject.